We are happy to answer questions and to "walk" 
you through any issues we can assist you with.  
If you have questions about our policies not be listed below, 
we are available by e-mail, phone or fax, please feel free to contact us.
See our "Contact Us" page.

Africa Roars is a Division of Whistlebritches.  
Please be aware that charges to your credit cards, 
debit cards, or to PayPal may reflect the company name
Whistlebritches or Africa Roars.

We endeavor to securely package all items so that your 
gift or home accent arrives in the best possible condition.  
If there is any problem with your shipment please e-mail us.
If your product has been damaged in shipping, we will 
walk you through the process of refund or exchange. 
See our "Contact Us" page.

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Our policies are listed below:


SUBSTITUTIONS:
We reserve the right to update model designs, 
or to substiture models or colors, whenever it 
represents an equal or better value for our customers.  
Items illustrated on our website, or in our catalog, 
are product photos available at the time of printing.  
An updated version may be substituted at a later date.  
Products depicted on packaging may vary slightly from 
the actual product due to this, or because the manufacturer 
packages serveral models of a product in one style box.  
All the product sizes are closely approximated.

Clearance (Going, going, gone) items are not eligible for return.
For other items please follow the guidelines below.

It is important that you report any order errors to us upon delivery. 
We mark your order completed within 72 hours of delivery.
Contact us promptly if refunds or exchanges need to be made. 
We will e-mail you guidelines for your product return.

RETURNED MERCHANDISE PROCESS:
If you have notified us of your intent to return an item within the 
the first 72 hours, you may then return the item for refund or 
replacement within 180 days of the shipment date. 
All merchandise must be in original packaging and in like new condition.
We do not pay return shipping charges; return shipping is at your expense.
Returns must be pre-authorized.  See our "Contact Us" page.

All returns must be accompanied by the packing slip or a copy of the
e-mailed guidelines we send to the e-mail address you have provided. 
When you return an item, follow the instructions on packing slip or  e-mail.
Please indicate the reason for the return and include the assigned 
return merchandise authorization (RMA) number.


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INSURANCE:
You may want to insure your return; we cannot be responsible for
lost or misdirected returns.

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CREDIT CARD REFUNDS:
If you paid for a returned item by credit card, a credit will be issued
to your card and will appear on your billing statement.

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INCORRECT SHIPPING ADDRESS:
You will be billed for any shipping charges we incur 
for merchandise returned due to an incorrect address.  
Please check all shipping information carefully.  

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DAMAGED MERCHANDISE:
All merchandise is inspected and carefully packaged prior to shipping. 
Damage occurring during transit must be reported to the shipping company.
UPS claims department at 1-800-742-5877.

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Debit and credit cards bearing
the following emblems and now
accepted by PayPal, with or without,
a PayPal account!

We ship within the continental United States. 
Order Online 24 Hours a Day,